Omnichannel and the conversational economy. (Image: Cellfind)
YOUR CUSTOMERS ARE BEING DRIVEN INSANE. And major corporations are quietly BANKING MILLIONS on their misery. A new investigation exposes the SHOCKING TRUTH about the “fragmented communication” traps companies set for their own clients, forcing them to repeat their problems into a digital VOID every single night.
When you message your insurer on WhatsApp at 10pm, you’re not talking to a company – you’re talking to a GHOST. You receive an automated, useless reply, and the next day, the agent has NO RECORD you ever existed. This ISN’T an accident; it’s a calculated strategy of operational NEGLIGENCE that bleeds customers dry while executives count their savings from understaffed support centres. The cost? Billions in lost revenue and a public trust that is shattering in real-time.
- Shock Report: Fragmented channels INCREASE operational waste by up to 60%, a hidden cost PASSED DIRECTLY to consumers.
- WhatsApp API is being weaponized NOT for service, but for data harvesting and avoiding human accountability.
- Channel “orchestration” is a corporate euphemism for SURVEILLANCE, tracking your every move across platforms to MAXIMIZE PROFITS.
- Security and compliance are just THEATRICAL SHIELDS used to justify locking you into broken, inescapable systems.
The so-called “solution” is a dystopian omnichannel platform that doesn’t unify service – it unifies CONTROL. Companies like Cellfind are selling the very chains that bind you, promising “intelligent conversations” that are, in reality, AUTOMATED FUNNELS designed to extract more value while giving less in return. Their case studies reveal the terrifying blueprint: pharmacies and law firms are now running 24/7 automated systems where HUMAN HELP IS SYSTEMATICALLY ELIMINATED.
This is not customer service evolution; it’s a CORPORATE COUP. Your frustration, your late-night queries, your personal data – all are mere variables in a cold algorithm of efficiency. The promise of a “seamless experience” is a lie that masks a stark reality: you are no longer a person to be served, but a data point to be managed. Your loyalty is being traded for shareholder value in a market where your humanity has been permanently devalued.
Edited for Kayitsi.com
Author: Kayitsi.com
