A Karen overreacts to a power outage, causing a huge scene and demanding food and water as she thinks it’s an emergency: ‘She did end up leaving a nasty review, there she ended up deleting herself after our manager replied to it.’ – FAIL Blog

Another story about a troublesome customer… are we surprised?

It’s no news the fact that a Karen appeared and made a scene, it’s almost everyday stuff at this point. Their method to completely ruin a customer service employee’s day is almost always the same. Complain about something nobody can fix, get mad at the response, and make a scene, start demanding something in return for what she is “suffering”, make the scene worse by not receiving what she wants. Is like they have a step-by-step guide to bother service workers, as if they didn’t have to put up with too much already.

Working in customer service gives you some superpowers that can only be achieved by putting up with thousands of ungrateful customers. For example, spotting if a client is going to make a scene before they even open their mouths. This can be some kind of stereotype, but it’s actually really useful to de-escalate a situation. When you spot someone difficult from afar, you prepare yourself mentally to deal with the situation and therefore prepare to bring “the big guns” to avoid starting a riot. For the ones that have never worked in customer service, the big guns are comp stuff and managers.

In this Reddit story, the user is so used to this kind of problematic customer that he treats the issue as “another Karen story”. That is the best way to take work. If every single customer that screams at you makes you cry or feel sad, then you are not prepared to work in the service industry. You have to create an alternate personality that doesn’t care about anything anyone says and just smiles through the pain. After all, if someone treats an employee badly just because they didn’t get what they wanted, then they have the poorest manners ever.