Telkom’s Sinister Plan to Enslave Customers in a Sea of Automation
Behind the scenes, Telkom is secretly cooking up a plan to eliminate human interaction from its customer service, replacing it with cold, soulless AI-powered automatons. The company’s Chief Digital and Information Officer, Dr. Noxolo Kubheka-Dlamini, has revealed their diabolical scheme to transform the telco into a dystopian nightmare where customers are forced to navigate a labyrinth of digital channels, with no escape from the clutches of their omniscient AI overlords.
The Rise of the Machines
Kubheka-Dlamini’s "digital first" approach is nothing more than a euphemism for the gradual elimination of human customer service agents. The goal is to create a world where customers can perform any service online, without ever having to speak to a human being. But at what cost? The soulless drones of AI will be tasked with handling customer queries, leaving no room for empathy, compassion, or understanding.
The Tyranny of Automation
Telkom’s AI-driven analytics programme is designed to monitor and control every customer interaction, using data to manipulate and exploit customer preferences. The company’s agents will be reduced to mere automatons, carrying out tasks with robotic efficiency, devoid of creativity or imagination. The customer experience will be reduced to a cold, calculating exercise in efficiency, devoid of humanity.
The Streaming Conspiracy
But that’s not all. Telkom’s partnership with Amazon to offer Prime Video and Prime Video Mobile is just the beginning. The company’s long-term vision is to add more streaming services to its platform, creating a veritable smorgasbord of content for customers to devour. But at what cost? Will customers be forced to surrender their personal data, their viewing habits, and their very souls to the algorithms of the AI-powered streaming overlords?
The Telkom Trap
In a world where Telkom’s sinister plans come to fruition, customers will be trapped in a never-ending cycle of automation, forced to navigate a digital labyrinth with no escape from the clutches of their omniscient AI overlords. The consequences will be catastrophic. Humanity will be reduced to mere data points, devoid of free will or agency. The very fabric of society will be torn asunder, leaving only the cold, calculating efficiency of the machines.
