Anyone who worked in customer service knows that the saying “The customer is always right” could not be more wrong. In fact, the customer is often wrong, and they should know it.
There is no reason to give entitled people exactly what they ask for just because they hold the “customer” title. Even if they leave the store slightly angry, it is better than allowing them to keep walking the earth, thinking they can get anything they ask for.
That is why the retail worker in the story below refused the demands of their entitled customer. First, she went into the tech store and bought a charger without a word. Then, she comes back two hours later, accusing the worker of not stopping her from buying the wrong charger for her iPhone. But the final straw was when she demanded to return the wrong charger without a receipt in sight.
The worker had no intentions to give in to the customer’s demands, even if some would have claimed that the customer is always right.
