The AI-Driven Apocalypse: How Machines are Conquering Our Lives and Destroying Customer Experience
In a shocking keynote presentation at the ITWeb CX Summit 2024, Dion Chang, founder and CEO of trends analysis firm Flux, revealed the terrifying truth about the impact of AI on customer experience (CX). Chang warned that the rise of GenAI-generated chatbot companions, influencer farms, and personalized pricing algorithms is not only changing the way we interact with brands but also threatening to destroy the very fabric of our society.
The Rise of GenAI-Generated Companions
Chang showed footage of people forming intimate relationships with GenAI-generated chatbot companions, raising questions about the future of human intimacy and connection. "This is not just about technology, it’s about the erosion of our humanity," he warned.
The Influencer Farm Epidemic
Chang exposed the dark underbelly of influencer marketing, revealing the existence of "influencer farms" where hundreds of influencers engage with their audience in real-time, peddling products and services. But what’s even more sinister is the rise of fake influencers, created using advanced AI technology to deceive consumers and businesses alike.
The Scary Side of Customization
Chang warned that the ability to engage mass audiences with customizable tools is a double-edged sword. While it can enhance the customer experience, it can also be used to manipulate and exploit consumers through personalized pricing and drip pricing. "We’re on the cusp of a pricing revolution that will change the way we buy and sell forever," he cautioned.
The AI-Driven Apocalypse
Chang’s presentation painted a bleak picture of a future where AI has become the dominant force in our lives, dictating what we buy, what we watch, and even who we interact with. "We’re living in a world where machines are deciding our fates, and we’re powerless to stop it," he warned.
The Last-Mile Delivery Battleground
Chang concluded his presentation by warning that the future of CX is not just about technology, but about the human touch. "Businesses must be agile, flexible, and customer-centric to survive in this new world," he said. "But it’s not just about delivering products, it’s about delivering experiences that make a difference in people’s lives."
The audience was left stunned and disturbed by Chang’s revelations, but also inspired to take action to reclaim their humanity in the face of the AI-driven apocalypse.
