I think he wanted revenge more than he wanted genuine help, and I stand by him. Customer service at banks is incredibly frustrating. Sometimes, issues get categorized as unsolvable just because somebody was never trained on how to solve them, and of course that’s not the agent’s fault; that’s a structural issue, but for the one doing the calling, it’s the same thing. Sadly, insisting a bit much often has great results, as seen in this anecdote. I wish I were as perseverant as I’ve been trying to resolve issues at the bank when it comes to resolving more personal issues, lol. Wait… I might be extracting a deep philosophical insight from this story: that peaceful insisting might take you places (At least inside a bank). At least he knows he is cutting ties with this bank, and he was trying, vengefully, to give them a lesson (and probably some customer service reps learned something that day). Maybe he helped other customers who came after him with the knowledge his insisting left behind. Let’s give him a standing ovation.
Author: Kayitsi.com
