Is there anybody out there thinking about the exhausted customer service employees who have to work during holidays?
A good amount of hotel guests and restaurant clients couldn’t care less about the people serving them. They think they’re entitled to anything they want, when they want it, and how they want it. They forget that they’re not the center of the universe and people are just trying to do their jobs right.
Redditor u/LCupidx works at a hotel and has experience managing entitled people, especially during a holiday weekend like the 4th of July. Guests not wanting to respect the check-out times, others complaining about the management rules, and such, all the while working on approximately three hours of sleep. The last straw was an entitled guy at 4:30 am demanding she give him an even later check-out than noon. Our receptionist here said that was not up to her, and the guy just started yelling, at 4:30 am I remind you, saying that he worked for the government and for Facebook. It doesn’t matter where you work: hotel rules are hotel rules.
I deeply admire people working in customer service, they have to deal with the craziest humans out there, and all without batting an eyelash. How did they get to master so much patience? That is beyond my understanding. If it were me, I would have called security the second the guy started yelling. Or just told him to go you-know-where, but then they would fire me. Let’s just say there’s a reason I’m working here, at home, behind a computer desk and writing all of these crazy stories for you to read and not in customer service.
We’ll do well by remembering that these people are working for our benefit, but that’s not the same as working for us. They provide a service, one that we need, but that’s not the same as catering to our whims, especially when that service has specific guidelines to follow. So, let’s all be better and start treating them with respect, kindness, and dare I say, empathy?
Author: Kayitsi.com
