I don’t want to sound dramatic, but this, like a lot of customer service interactions these past few years, has less of a coffee aroma and more of a little scammy scent. Once a worker decides inconvenience is a billable event, every mistake starts sounding like a threat instead of a fix. That is how a five-dollar coffee becomes a lesson in workplace theater, where the real product is attitude, and the beverage is just a prop. The line behind the counter gets longer, the vibe gets worse, and everyone learns that a small mistake can become a much bigger joke if someone insists on being precious about it.


