I think we have officially reached the point where companies are becoming way too comfortable hiding behind fine print and expecting customers to just accept whatever happens. And honestly, in today’s economy, refusing to refund someone more than $1,000 for an event that literally never happened is crazy work. This couple didn’t buy a random mystery product online or take a gamble on whether they would enjoy the experience. They paid $1,180 for a very specific three-day food and music festival that had a date, a location, vendors, performers, and an entire weekend planned around it. Then, just 36 hours before people were supposed to walk through the gates, the organizers canceled everything because vendors and performers backed out. And somehow the solution was not, “We’re sorry, here is your money back.” Instead, it was basically, “Don’t worry, your tickets can be used for some future event that doesn’t have a date or location yet.” I’m sorry, but that is not the same thing. A ticket to an event that may or may not happen next year is not a replacement for the experience someone already paid for.
Author: Kayitsi.com
