Fiber company digs 6 foot hole in Ohio Mom's yard, then refuses to pay

This person is trying to figure out how to help their Mom navigate a situation with the fiber company, who’s left a giant hole in the backyard! 

It’s not like it’s easy to cut through tree roots. It’s notoriously difficult, and oftentimes you need special tools to do it, because a shovel just won’t cut it. 

That makes what these fiber company workers did even more egregious… because they left some big damages on this person’s Mom’s property. Now, they’re seeking advice on what to do next.