Using her power to get revenge. Every customer service employee would like to do this!
Everyone who has worked in the service industry or in customer service wants to get revenge on the customer who mistreated them. Whether you worked at a hotel front desk and had to put up with demands for room upgrades for free, or you worked at a call center where customers scream at you just because. You are always thinking that you could take revenge if you wanted to. You have the power to cancel their reservation, or pay for an extra fee they don’t want. You can definitely do that, but you don’t. But you think about it, especially when they are really mean, and they underestimate you.
In the story below, the front desk employee saw the entitled customer’s mistreatment as an opportunity. As the perfect situation to inconvenience them slightly as a form of revenge. They were talking to her so horribly that she decided to use her job position in her favor. A lot of people compared it to when customers mistreat servers and then their food tastes a little different. That’s why you don’t treat badly people that serve you, apart from also being a nice person to everyone because it is the right thing to do.
Even though most employees would never do anything to disturb a customer, I wouldn’t test it. You always have to treat everyone with kindness and respect. But especially the people who are servicing you. It also stuck with me the fact that this employee could give out a free upgrade that night, and because they treated her so badly, she decided to downgrade the customers instead. If they had been nice, they could have even gotten a better room. Maybe next time, think before you talk and treat everyone as you would want to be treated if you were in their place. Less entitlement, more thank you and excuse me. That is what really makes a difference.
Author: Kayitsi.com
