Hotel guest fails to understand that her breakfast is free of charge, even though the front desk employee told her almost 10 times: ‘Well, how dare I tell her that her breakfast will be complimentary!’ – FAIL Blog

Sometimes customers just like to be angry. As if it wasn’t about getting what they want and mostly just winning the argument.

Are entitled customers ever happy? Sometimes it seems as if they just want to be told that they are right, that a policy can be broken for them, or that the employee made a mistake. As if, with their arguments, they weren’t looking for compensation, just for the pure happiness ‘being right’ gives them. I used to think that guests who did a huge scene over nothing were probably just letting out weeks of anger they had accumulated. They aren’t mad directly at the employee. They are just using that person as a way to get out everything that they have been gatekeeping. That seems to be the case in the story below.

This hotel guest had already been blessed with some coupons for free breakfast. Unfortunately, they weren’t working in the kitchen. Now, a normal and calm person would have gone to the front desk and kindly asked if there was something wrong with them and if there was something they could do about it. The employee would have told her that they were valid and, just in case, give her some new ones, as she did in the story. Instead, what happened was that this woman got riled up over nothing and started to demand things she already had.

She could have just said ‘thank you’ to the front desk employee and gone back to the restaurant for her free breakfast. But no, she was too busy screaming and making a huge scene to notice that what she was complaining about was something she already had. There was no need for all that. She had gotten what she wanted. Or maybe what she really wanted was to externalize all her feelings onto a poor employee who had nothing to do with that.

So poor employee. This person tried to do something nice and be helpful, and she was ‘thanked’ with an argument that made no sense. I’m sure this isn’t as uncommon as it seems. But it shouldn’t be. There is no reason whatsoever to make a mess over something just because you have other problems in your life. This employee did nothing wrong and did not deserve this treatment at all.