Is not really about misunderstanding, but more about playing dumb to get what they want.
There is a difference between genuinely not understanding what you are hearing and simply playing dumb to avoid accountability. Customer service teaches you how to distinguish it in a second. This Reddit story is proof that some customers love to treat employees as if they were the dumbest people, especially if it can get them something for free. I’ve already talked before about how much some people will fight just to get something comped. There is nothing new in that. But pretending to not understand the language to avoid paying –when you already proved that you understood everything else– is an original experience.
Playing dumb can sometimes work. I get why some entitled guest who is trying to avoid paying for a room reservation may use it. But it can’t go on forever. To just try it, it’s wildly disrespectful towards the front desk employee that has to put up with you, but to sustain it for a long time because you just want to avoid paying is on another level entirely. You want a room. Then you have to pay for it. There is no exception. It doesn’t matter if it’s cheaper somewhere else, or if you are an influencer. You need to pay for it!. Do it and stop wasting the poor employees’ time. They have better things to do than to deal with a disrespectful and cheap guest.
With all these stories, I always think about the satisfaction the customer service workers are probably feeling once the interaction is over. It probably feels like taking your high heels off after a long day. That relief after people get on your nerves during a whole shift for things that were never going to happen is crazy. There should be some way these people could defend themselves to reduce these kinds of interactions. Nobody deserves to have to put up with this nonsense for hours every day. And customers have to be nicer. There is no way some people cause this much trouble to workers. They need to stop.
Author: Kayitsi.com
