Massage therapist spars with entitled customer after she gets an extra free 15 minutes: ‘If you were a good massage therapist, you’d […] make sure I’m taken care of’ – FAIL Blog

We have to hand it to this lady for refusing to allow the customer to make her feel inept. After all, the massage therapist has utilized the same process for all her clients and never dealt with this level of entitlement before. It was as if this lady shifted gears as soon as that free portion of the session had wrapped up. 

Several members of the online community weighed in and praised the massage therapist for standing her ground and refusing to give this client a discount. In fact, the free 15 minutes were already more than generous. Who knows what this woman had dealt with before, but let’s just say it seems like this is the kind of person who cycles from one massage therapist to another with an eternal sense of dissatisfaction.