How odd is it to combine entitlement with being cheap?
Sometimes the people who have the highest demands are the ones who expect to get everything for free. Expensive things and benefits need to be paid for, there’s no way around it.
A hotel employee shared on r/TalesFromTheFrontDesk that a member was after more than he was willing to pay for. He had met the owner by chance, and consistently name-dropped and asked for upgrades in his reservation: a suit, a jacuzzi, and an extra room at $30-$40 a night. So much so that he started doing it informally, simply calling and asking for his usual upgrades. After a few months, peak season began, and the usual rates, reservations, and lists of priorities changed. So Mr. VIP could no longer request an upgrade unless it was through the appropriate channels and with the fixed rates. He did not take it very well and showed up at the front desk to complain and threaten to get the employee fired unless he got him his suite. The employee politely explained that it couldn’t be done, so he stormed off in anger. After explaining the situation to management, the employee came to find out that Mr. VIP had been demoted.
Truth is, a hotel gives a service, and not an essential one. Staying at hotels is a luxury not every person has, so if you want it, you have to be willing to pay for those services. The chance of getting access to lower rates is a benefit that hotels give to faithful clients, not a right someone can demand. Name-dropping and threatening to fire people is not ethical nor something any client has the right to do. If someone wants something expensive, they have to know it’s going to cost them. Being cheap does not mesh well with being entitled.
To get more details, scroll down and read it firsthand. Do you think it is okay to demand upgrades at a lower rate?
Author: Kayitsi.com
