At this expensive restaurant, a manager had to think on his feet and choose between a wealthy patron or the rest of the diners.Â
Working in fine dining is a skillset that takes years to refine. Customers expect a certain level of service, and anything less could send them running for the door, ready to leave poor reviews and tell all their friends the dramatic tale of how their waiter forgot to fill their water glasses for 15 minutes. The horror!Â
Many customers think that they can act this way because of the high price they’re paying for the food. It’s a level of entitlement that abounds while paying 4 or 5 figures for a dinner. People think that if they’re paying $300 for the surf n’ turf platter that they can act however they want — and they don’t expect staff to stop them, since a large tip is on the line!Â
Sometimes, that loud, boisterous customer is the life of the party, but more often that not, they’re just that loud dude in the corner who’s getting on everyone’s nerves. As this person shared in the story below, the manager went to approach the table and asked the loudest of the fellas to “tone it down.” Mistake #1 — he should’ve brought some cheap drinks for them first, and then made his plea. He could’ve made up a little white lie about why they had to be quiet… but he didn’t choose to do that. I mean he was perfectly polite, but he was acting as if these customers were normal, level-headed people, instead of wealthy boys who are used to being coddled at every moment. They’ll never learn from their mistakes, even if they kicked out of this particular restuarant.Â
However, this manager did save the day for every other customer there! They were probably struggling to hear each other, and most likely enjoyed the latter half of their meal much more once the ruckus was dealt with. As this wise manager shared, “Don’t ever lose the room.” Don’t let a whole dinner-rush worth of customers be unhappy just because of one group of loud mouth diners!Â
Author: Kayitsi.com
