I have to say, in almost every case of a customer complaint that gets called into a store, the workers aren’t taking you seriously.
It’s like the customers call in, complain, and expect that the boss walks over to the “bad” employee and scolds them. No, no, no. It doesn’t work like that. When I worked in retail, we often knew ahead of time that an infuriated customer was calling to complain (because they’d announce that). So management already knew that this would happen. Then, when the customer did call in, the manager would let them rant for a while. Sometimes they’d mute our end of the phone and put them on speaker while we howled with laughter over it. Other times, the manager would field the call, then go find the “bad” worker and imitate the customer’s whiny voice. So basically, when an irritated customer calls to whine and moan, they exact opposite of punishment is going to happen. Everyone on the clock is going to feel bad for the worker who had to deal with a Karen, and hopefully no real consequences will befall anyone.
Author: Kayitsi.com
