Employee is forced to talk to customer service bot instead of a person and ends up developing another bot to run up the company’s AI bill: ‘Maybe they’ll provide customer service now, instead of foisting the responsibility on a chatbot.’ – FAIL Blog

Last time this happened to me, I was trying to ship a present to a friend and had already paid the shipping costs, so I was supposed to automatically get a tag to tape in the front of my package. Not only did I not get the tag, but I also didn’t get a shipping I.D, so I stayed there, without my money and with no shipping in sight. It was SO IMPOSSIBLE to get in contact with the company, I had to spend more money on a cab to go there and talk to someone IN PERSON who could inform me about what went wrong. It ended up being some silly thing like ‘it takes 48 hours for any payment to go through’, but nobody told me that initially, and as they apparently fired all their customer service reps, it was futile to try to make the bot understand what I needed, because it had so few options.