Here’s where the company really went wrong. Denying services to a customer while collecting their monthly payment and then selling off their property without approval goes far beyond the simple “property damage or loss” clause that was written into the contract.
The fact that this company had zero guardrails in place that could track these so-called system errors also reflects serious mismanagement that could likely affect (and perhaps has already affected) other customers. This debacle represents yet another miscommunication between two parties that could result in legal consequences.
We have seen stories like this recently from another Texas resident, whose LinkedIn post was interpreted by his boss as a letter of resignation, as well as a California tenant, who found herself embroiled in a dispute with her ruthless landlord.
Author: Kayitsi.com
