I’m left wondering what would’ve happened if she had just said no to emptying her bag; maybe they would’ve called the cops, and the situation would’ve been much funnier and more ridiculous; but well, one can’t spend so much energy on drama. The option of going to corporate despite having returned everything seems more mature to me, and it might help the employees improve how they handle customers!
How do you think issues like this could be solved? Is it really necessary to control customers like this?


