In customer service, you often encounter people who believe the world revolves around them. But how can you make them see that it is definitely not the case?
When a customer calls customer service, they usually have a problem they need fixing, and they expect the person on the other line to be able to solve it. 99% of the time, the issue really is an easy fix that a short phone call can provide, but there are these rare occasions where there is nothing that can be done.
The problem is that people do not like being told ‘no’, and it only urges them to push for a solution when they hear that word. When that customer is also a person who believes the sun shines out of their you-know-what, it could lead to a long dispute for the poor customer service person. All of a sudden, a pleasant conversation turns into a yelling-fest, as the customer is told that their issue is their problem, and there is nothing that could be done to change it.
When it comes to the tourist attraction in the story below, published on r/EntitledPeople, you can definitely say that the customer who called fully believes that the world revolves around him, as his request was so entitled that it almost left the customer service person speechless.
The phone call started with the customer telling the tour guide that they were going to be late to the tour they booked, then admitted that “traffic” had caused them to be an hour late. Then, they proceeded to ask the tour guide to delay the tour by an hour so that they would be able to make it, but considering the tour was fully booked, the guide refused to make the entire group wait for two people who clearly had an issue with time management.
As we established, people don’t like being told ‘no’, and this customer is no different. Scroll down to discover how they reacted to this single word.
Author: Kayitsi.com
